Return Policy

Thank you for visiting and shopping at PBJ Prints. Following are the terms and conditions that constitute our Shipping Policy.

Custom printed orders are non-refundable. If there is an issue with your order we will be happy to work with you to come to a solution. Please refer to our terms and conditions to see if the issue is in our allowable range.

Items purchased from the Artist Stores are in most cases not returnable. This is due to the fact that the Artist has been paid a commission on the purchased item.

In order to resolve cases, we must be contacted within a reasonable amount of time from the product shipping date. For any issue regarding an order, we must be contacted with 7 days of the ship date for international orders or we may not be able to help resolve the issue.

If there is an error with your order or if there are any changes you wish to make after your order has been placed, we require that you contact us within 8 hrs of the order being placed or by the following business day if the order was placed over the weekend.

In an effort to reduce the impact of returned products, PBJ Prints reserves the right to donate or recycle any returned or undelivered items as deemed appropriate in its sole discretion.

When contacting us with an issue, please be sure to include photos for our reference. You may pbjprints@gmail.com with your pictures and comments.

All returns are handled on a case by case basis. In most cases, PBJ Prints does not cover the shipping cost of a returned item. Returns must be received within 30 days.