Frequently Asked Questions - The Trailer Parts Outlet

Frequently Asked Questions

Check most frequently asked questions here
Artist Marketplace FAQ
Returns/Terms/Policies/Exchanges
Shipping
FAQs
Artist Marketplace FAQ
What is the Artist Marketplace?
PBJ Prints Artist Marketplace was created to help artist expand their product line without any investment. With this program you will have the abiltiy to setup a store front thats is connected to our warehouse. This means your top fans can have access to prints of your artwork. PBJ pays a rate of 30% comission on products sold from your store.

How do I get started?

Signup Here:  https://pbjartprints.com/pages/st_sell-with-us

Once you are approved and your store is stocked, direct your fans to your personal storefront to make sales.  Every time a sale of your artwork is completed (ordered, made, and shipped), you will be notified by email. You may also track your ongoing sales and commission payments from your backend login.
There is no fee if you choose to setup your own products.

Life can get busy and you may need help setting up your store front.  We offer White Glove Service for $100.  This includes us setting up your storefornt for upto 15 images.  All you need to do is send us your cropped/edited artwork.

All rights to your artwork remain yours. We are simply a high-end production studio that takes pride in our craftsmanship and provides quality prints and products that do your artwork justice.
How will my products be packaged?
All prints outside of decoupage prints, scrapbook and greeting cards are shipped in a protective acide free cover, sandwiched between 2 chipboard pieces for protection, and then shipped in a kraft envelope. The other 3 options are placed inside a cellphane sleeve before shipping.

All products are white labeled. We will include your own labeling and packaging if you wish, but that is an additional cost. Please reach out to our partner info@jkccprints.com for more information on custom package design, printing and any additional charges.
Are drop ship orders ever split up?
No. We fulfill all items based on the order. Please create seperate orders if you are creating multiple dropships.
Do I have the right to retain my artwork?
Yes. We are a commerical printing company and produce reproduction print products for you and/or your consumers. You can delete designs as you wish. PBJ Prints does reserve the right to use products for advertising and marketing of the website and it's artists, but we do not own the rights to the artwork of any artist seller.
I can’t remember my password. What do I do?
Under the account signin click "Forgot your password."  Enter your email and an email notification will be set to reset your password.
How will I get paid?
You will get paid through an automated commission system. Under your seller profile you can change your direct deposit by selecting:
> Seller Profile
>> Payment Details
What payment options do you have?
No payment is required from the seller. You will recieve commission directly to your bank account once a week after all outstanding balances are paid for. We accept any kind of payment method on our website from your consumers as well as Shop Pay Installment.
Why would a product be removed from my account or online store?
PBJ Prints reserves the right to remove products that are considered offensive or products that infringe on a copyright holder’s rights. We also remove inactive products periodically, but you will receive a notice before this happens so you can adjust the product if you wish or if you feel like this is in error. Also, if a product in the PBJ Prints store is a very low print quality or not sized correctly for printing, we will disable it to prevent an unhappy customer until corrections are made.
Can I create custom packaging?
Our partner, JKCC Print and Design, has the ability to assist you with custom labels and packaging to make your brand unique to you. For an additional fee we will send out your branded fulfillment.

For more details check out: Graphic Design and Packaging Details
or reach out to info@jkccprints.com
Does it cost anything to join the Artist Marketplace?
There is no fee if you choose to setup your own products. PBJ pays a rate of 30% comission on products sold from your store.

How do I get started?
Signup Here:
https://pbjartprints.com/pages/st_sell-with-us

Once you are approved and your store is stocked, direct your fans to your personal storefront to make sales.  Every time a sale of your artwork is completed (ordered, made, and shipped), you will be notified by email. You may also track your ongoing sales and commission payments from your backend login.
There is no fee if you choose to setup your own products.

WHITE GLOVE SERVICE:
Complete profile setup for $100 upto 15 images. Email us at pbjprints@gmail.com for more information.
How do you protect the images on your site?
PBJ Prints has attached a watermark to every image on the website so that your images are protected and people can't pull and play. We also crunch all images so they are proof only quality.
What resolution is needed and desired file formatting?
For web images we would like na optimized web ready jpg. We do have a compression plugin attached so that images are only proof quality, but to better safe guard we reommend you optimize your images prior to uploading them. https://compressor.io is a decent image optimizer if you don't have photoshop or lightroom to do this.

For printing we recommend 300dpi for a good quality print.
What is the Artist Marketplace?
PBJ Prints Artist Marketplace was created to help artist expand their product line without any investment. With this program you will have the abiltiy to setup a store front thats is connected to our warehouse. This means your top fans can have access to prints of your artwork. PBJ pays a rate of 30% comission on products sold from your store.

How do I get started?

Signup Here:  https://pbjartprints.com/pages/st_sell-with-us

Once you are approved and your store is stocked, direct your fans to your personal storefront to make sales.  Every time a sale of your artwork is completed (ordered, made, and shipped), you will be notified by email. You may also track your ongoing sales and commission payments from your backend login.
There is no fee if you choose to setup your own products.

Life can get busy and you may need help setting up your store front.  We offer White Glove Service for $100.  This includes us setting up your storefornt for upto 15 images.  All you need to do is send us your cropped/edited artwork.

All rights to your artwork remain yours. We are simply a high-end production studio that takes pride in our craftsmanship and provides quality prints and products that do your artwork justice.
How will my products be packaged?
All prints outside of decoupage prints, scrapbook and greeting cards are shipped in a protective acide free cover, sandwiched between 2 chipboard pieces for protection, and then shipped in a kraft envelope. The other 3 options are placed inside a cellphane sleeve before shipping.

All products are white labeled. We will include your own labeling and packaging if you wish, but that is an additional cost. Please reach out to our partner info@jkccprints.com for more information on custom package design, printing and any additional charges.
Are drop ship orders ever split up?
No. We fulfill all items based on the order. Please create seperate orders if you are creating multiple dropships.
Do I have the right to retain my artwork?
Yes. We are a commerical printing company and produce reproduction print products for you and/or your consumers. You can delete designs as you wish. PBJ Prints does reserve the right to use products for advertising and marketing of the website and it's artists, but we do not own the rights to the artwork of any artist seller.
I can’t remember my password. What do I do?
Under the account signin click "Forgot your password."  Enter your email and an email notification will be set to reset your password.
How will I get paid?
You will get paid through an automated commission system. Under your seller profile you can change your direct deposit by selecting:
> Seller Profile
>> Payment Details
What payment options do you have?
No payment is required from the seller. You will recieve commission directly to your bank account once a week after all outstanding balances are paid for. We accept any kind of payment method on our website from your consumers as well as Shop Pay Installment.
Why would a product be removed from my account or online store?
PBJ Prints reserves the right to remove products that are considered offensive or products that infringe on a copyright holder’s rights. We also remove inactive products periodically, but you will receive a notice before this happens so you can adjust the product if you wish or if you feel like this is in error. Also, if a product in the PBJ Prints store is a very low print quality or not sized correctly for printing, we will disable it to prevent an unhappy customer until corrections are made.
Can I create custom packaging?
Our partner, JKCC Print and Design, has the ability to assist you with custom labels and packaging to make your brand unique to you. For an additional fee we will send out your branded fulfillment.

For more details check out: Graphic Design and Packaging Details
or reach out to info@jkccprints.com
Does it cost anything to join the Artist Marketplace?
There is no fee if you choose to setup your own products. PBJ pays a rate of 30% comission on products sold from your store.

How do I get started?
Signup Here:
https://pbjartprints.com/pages/st_sell-with-us

Once you are approved and your store is stocked, direct your fans to your personal storefront to make sales.  Every time a sale of your artwork is completed (ordered, made, and shipped), you will be notified by email. You may also track your ongoing sales and commission payments from your backend login.
There is no fee if you choose to setup your own products.

WHITE GLOVE SERVICE:
Complete profile setup for $100 upto 15 images. Email us at pbjprints@gmail.com for more information.
How do you protect the images on your site?
PBJ Prints has attached a watermark to every image on the website so that your images are protected and people can't pull and play. We also crunch all images so they are proof only quality.
What resolution is needed and desired file formatting?
For web images we would like na optimized web ready jpg. We do have a compression plugin attached so that images are only proof quality, but to better safe guard we reommend you optimize your images prior to uploading them. https://compressor.io is a decent image optimizer if you don't have photoshop or lightroom to do this.

For printing we recommend 300dpi for a good quality print.
What is your return policy?

Thank you for visiting and shopping at PBJ Prints. Following are the terms and conditions that constitute our Shipping Policy.

Custom printed orders are non-refundable. If there is an issue with your order we will be happy to work with you to come to a solution. Please refer to our terms and conditions to see if the issue falls into our allowable range.

Items purchased from the Artist Stores are in most cases not returnable. Please reach out to pbjprints@gmail.com if you need to discuss this further.

In order to resolve cases, we must be contacted within a reasonable amount of time from the product shipping date. For any issue regarding an order, we must be contacted with 7 days of the ship date or we may not be able to help resolve the issue.

If there is an error with your order or if there are any changes you wish to make after your order has been placed, we require that you contact us within 8hrs of the order being placed or by the following business day if the order was placed over the weekend.

In an effort to reduce the impact of returned products, PBJ Prints reserves the right to donate or recycle any returned or undelivered items as deemed appropriate in its sole discretion.

When contacting us with an issue, please be sure to include order number and/or photos if needed for our reference. You may pbjprints@gmail.com with your pictures and comments.

All returns are handled on a case by case basis. In most cases, PBJ Prints does not cover the shipping cost of a returned item.

PBJ Prints sent me a notice of copyright infringement and removed my products. What can I do about it?
Since we are a print production house we are held to a standard and a code. It is very important that you as the client have the rights to what you are asking us to print for you and your consumers. Upon creating an account or checking out with a product you are responcible and acknowledging that you own the rights to the artwork. This applies to all products designed for the artist stores, as well as all products saved in your own account for dropship or wholesale or custom upload options.

If we are contacted in regards to products that are questioned as infringing on someone else’s property you will be notified that we are disabling the product to make sure all parties are covered until further notice. We will investigate the matter. If we cannot come to a conclusion that protects the artist as well as PBJ Prints - the product item will be removed from the website. This is a no tolerance policy and we will hold true to protect artists property. Please do not remake a product that we take down. If this is a continued problem with an artist seller we will disable your account and you will be banned from the site. 

PBJ Prints does not own rights to any artists artwork on the website and will do our best to protect artist and their property.
What rights does PBJ Prints Reserve?
Due to normal operating procedures and to help maintain a safe, respectful website, PBJ Prints reserves the following rights: Rights we reserve:

To deactivate a user account without notice.
To take down products without notice for copyright issues, inappropriate content, or otherwise.
To remove products that are too low resolution to print well without notice.
To cancel unclaimed commission payments.
My product is damaged. What do I do?

If you receive a product that has a defect the use of it (for example, there is a tear), please follow these steps to report it to us:

  1. Take a few good quality pictures that clearly illustrate the problem. 
  2. Email us at pbjprints@gmail.com
  3. In the subject title, please put the order number so we can easily look up your information and order.
  4. We will confirm we received your email and will try to be back in touch in 48 hours. If your matter is urgent, please call us 785.568.2166. Please notice you will be calling JKCC Print & Design - our print partner.

We may ask you for more information or pictures if the submitted photos are not clear enough. We take quality matters very seriously and sometimes it can take a bit longer to review a problem if it is more complicated. We will work with you to find a solution that is appropriate to your specific issue. Possible resolutions include reprinting the order, crediting the order, or in rare cases, refunding the order.

When are orders not refundable?

Orders are NOT refundable for reasons including the following:

  1. The wrong size is ordered.
  2. The uploaded artwork was not of good quality and printed pixelated or incorrectly. Please check your file before uploading and printing. You have approved the image when you upload to our website using the image editing tool.
If a package was lost or damaged in transit, please reach out to us with order number and we will do our best to track your package. We will do our very best to find a solution.
Where do you ship?
We ship worldwide.
How will my artwork be shipped?
All prints outside of decoupage prints, scrapbook and greeting cards are shipped in a protective acide free cover, sandwiched between 2 chipboard pieces for protection, and then shipped in a kraft envelope. The other 3 options are placed inside a cellphane sleeve before shipping.


All products are white labeled. We will include your own labeling and packaging if you wish, but that is an additional cost. Please reach out to our partner info@jkccprints.com for more information on custom package design, printing and any additional charges.
How long does it take to ship my product?

Domestic Shipping Policy

All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

All orders are processed within 1-3 business days. Order are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping Rates & Delivery Estimates

Domestic shipping times can vary from 1-5 business days after printing depending on location.

International Shipping 

For international orders, all orders are processed within 1-3 business days. Order are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping Rates & Delivery Estimates

Can vary form 1-2 weeks depending on international location.

Will my order have a tracking number?
Yes.  Once the order has shipped you will be able to view the tracking number from your account.  There should also be an email you will recieve upon shipment of your product that includes the tracking number.
What is your Shipping Policy?

Thank you for visiting and shopping at PBJ Prints. Following are the terms and conditions that constitute our Shipping Policy.

Domestic and International Processing Time:

All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Delivery Estimates

Domestic Delivery: 1-5 days
International Delivery: Can vary from 1-2 weeks

Who do you use for international shipping?
We ship with DHL or UPS on international orders.
The wrong address was entered for my order. What do I do?

If your order hasn’t shipped, no problem! Please send the correct address and order number to pbjprints@gmail.com and we’ll update the order for you!

If the wrong address was entered and the order has already shipped, we can do our best to change the address or redirect the package, but we cannot make guarantees. Undeliverable orders will be returned to our facility. You will be notified when we have received the order back. You must then confirm the correct shipping address and then incur the re-shipping charge. We’ll resend the order and you’ll receive a new tracking number.

Where does your order ship from?
All our products are printed in-house and shipped from Glasco, KS.
How much does it cost to ship my order?
The best way to see the total shipping cost is to place the items in your shopping cart as if placing a real order. You don’t have to go through with the payment to see the cost. If you aren’t ready to make your purchase, you can simply delete the order.
What services do we offer?
PBJ Prints provides tailor-made print services for posters, decoupage rice paper,  art prints, scrapbooking papers, flat canvas, giclee prints, photo printing and greeting cards. For details on paper types please view PBJ Prints main page for paper type information or any inventory item.

Become a seller today or create a custom order through our website.
How do I Drop Ship?
Drop ship orders can be easily placed by changing the Ship To address at checkout.
Do I need to be a member to create an order for one item?
No, you do not need to be a member of our Artist Marketplace to place an order.  If you are looking for a one time print option, please go to our custom printing options.
Can you change an order once it is placed?
No, please place another order if you missed something.
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